Reminders and texts

Automatic reminders

Patients get a confirmation when they book and a reminder the day before, by email and (with their consent) by text. Every text starts with your clinic's name.

Replies

Patients can reply C to confirm or X to cancel; the diary updates by itself. Anything else they text arrives in the Inbox (on plans with the Inbox).

Stopping texts

Any patient can reply STOP to stop texts, and START to have them again.

Your sender name and reply address

Settings → Clinic & branding → Messages sets the name emails come from and where email replies go. To change what messages say, or set up recalls, see Settings → Messages.

If texts aren't sending

If several texts in a day fail, a notice appears at the top of the app. The usual cause is a wrong mobile number on the patient's record.