Your plan and billing

The free trial

Every clinic starts with a 14-day free trial with no card needed. The banner at the top tells you how long is left.

Choosing a plan

Settings → Plan shows the three plans, what each includes and what each would cost for your team. Choose one any time during the trial: you won't be charged until the trial ends. Paying yearly gets you two months free. Prices exclude VAT.

Paying per user

Every plan is priced per user a month. A user is anyone with an active login in Settings → Team; people you switch off don't count. Settings → Plan shows your bill as users × price, for example "4 users × £24 = £96 a month".

Each plan has a minimum: you pay for at least that many users, so you can add people up to it at no extra cost. Solo also has a most it allows; for a bigger team, choose another plan.

When you add someone (or switch someone back on) and your bill goes up, the form shows the new total and asks you to tick to confirm. The extra is charged for the rest of the current month or year. When you switch someone off, your bill goes down from the next one; there's no refund for the current period, and switching them back on before then costs nothing extra.

Changing plan

Pick another plan in Settings → Plan; the difference is worked out for you on the next bill. A plan with a lower limit needs some people switched off first (Settings → Team), and one with fewer sites needs some archived first (Settings → Locations).

Texts and AI

Each plan includes a number of texts a month for each user you pay for (and, on Clinic and Practice, AI requests). Settings → Plan shows how many you've sent; extra texts are added to your next bill.

Cards, invoices and cancelling

Card, invoices and cancelling in Settings → Plan opens Stripe's page, where you can change the card, download invoices or cancel at the end of the period.

If a payment fails or the trial ends

If a payment fails, Stripe tries again for about two weeks and we'll email you. If the trial ends without a plan, or payments stop, the account pauses: online booking stops and the team can't use the app, but nothing is deleted. Choose a plan and everything carries on where it was. You can always download your data in Settings → Account.