Pricing questions

What counts as a user

Anyone with an active login: a practitioner, a receptionist, a manager. Patients never count, and nor do people you switch off. Each plan has a minimum number of users it bills for, and Solo has a most it allows.

VAT and paying yearly

Prices exclude VAT. Paying yearly costs ten months instead of twelve: two months free.

Texts and AI

Each plan includes a number of texts a month for each user you pay for. Extra texts are added to your next bill, at the price on the Pricing page. The Clinic and Practice plans also include AI requests each month for each user; past them, you get the rules-based answers instead, at no charge.

Card and Direct Debit fees

Patients pay you through your own Stripe account. Stripe charges its own fees on each payment, taken from what it pays out to you; Hally takes no cut of your takings.

Changing or stopping

Change plan whenever you like in Settings → Plan; the difference is worked out on your next bill. Cancel at the end of a month or year in the same place. If payments stop, the account pauses: nothing is deleted, and you can always download your data.